You can chat with an agent on their live chat support page. I actually came here twice to try on dresses. BHLDN employees rate the overall compensation and benefits package 2.9/5 stars. At the end of the day it's another large corporation that puts profit before people. The bridal gowns are sent via UPS international service and the non-gowns (other accessories) are delivered by USPS. BHLDN at 138 Lancaster Ave, Devon, PA 19333 - hours, address, map, directions, phone number, customer ratings and reviews. Never shop here! The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. Many users have picked the items and check out. For example, you can enjoy a huge discount at holiday sale time. How easy is it to get a hold of customer service at bhldn? Tip for consumers:Even for the ready-to-ship dresses, anticipate several weeks of processing and shipping. BHLDN order is Not to be trusted. The dress cost $250.00 and I was told that I would just have to order a new one and they would not let me return the old one. Let us help! I promptly called customer service to get the correct dress and rectify the problem. Customer Experience. Scalable and flexible pricing that grows with your business. Stuck with the low quality earrings that were way overpriced. They are providing 24/7 service to you. I actually like the fabric more than the "cheaper" dresses at BHLDN. Please help the community by sharing any additional tips for contacting here in the comments. I sent it back and two months later they have yet to send me a refund. If you can, avoid this brand and their customer service. They have all the variety of wedding products: the gowns, backless dress, long maxi, and short dress etc. Katie C. WA, WA. Don't miss this chance! Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is BHLDN online customer service. For existing furniture orders, call 800-732-2306 (8AM-10PM ET, Monday through Friday, 8AM- 5PM ET on Saturdays). . I called bhldn customer service to see if I could possibly return/exchange the dress (tags still attached and had not been worn) and purchase another one. Great service in-store and from the . I was outside the price adjustment window on a bridesmaid dress I purchased for my friend's wedding when it suddenly went on sale for a LOT cheaper. BHLDN has a rating of 1.56 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. 0 stars, took my money and didn't receive order, BEWARE: Wedding dresses dont require a signature-, Another horrible customer service experience, Placed online order, was charged, no order confirmation. If you want to return the BHLDN gowns, you specifically go to the returning gown link located in the return policy section. "Our hope is that you are completely satisfied with your BHLDN purchase. Description. Learn about our return policy, with easy steps to make a return. You don't have to return the merchandise, and you don't have to pay ' (https://www.ftc.gov/business-guidance/blog/2014/10/law-and-unordered). I cancelled my order yet they still sent it arriving 3 months later. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. I said I needed a dress overnighted. When you don't like the item or it has some problems. They have such a cute dressing area for the bridal wear. What I love and appreciate the most is their customer service! 0. 1. Please advise if anybody has any experience on how to get a hold of them? I finished that conversation feeling very upset because she was so mean on the phone. As an Amazon Associate, we may earn commissions from qualifying While Bhldn Gives You A Free Gift With Every Purchase covers all categories, there may be some other conditions of use. And your goods will be delivered for free. I have to file a police report and call the cc company and deal with this mess instead of focusing on my wedding. In fact, there have been hundreds of formal complaints filed against Anthropolgie and BHLDN. The last 3 ladies I spoke to promised me they sent me a label but it didnt come through and now the next lady says they dont have them so they must have been lying. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. BHLDN deals in the Retail industry. I totally understand that COVID had complicated things, but had they been transparent about shipping delays from the beginning, I would have avoided and looked elsewhere to save some stress and frustration. I really had a nice experience in the store and love my dress. You will save $16.62 on average in Save An Further 70% At Bhldn Today. Gap, PA 17527. Especially if you are from the UK. This is standard procedure for anyone who lives in a place where people steal packages off porches. The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. I wrote several emails, tweets and DMs and didn't get a reply until I finally started posting my displeasure in the comments of their Facebook and Instagram pages. You will receive the confirmation email. You can apply free return policy online. I saw the perfect pair of shoes, and this website did not disappoint! 9 easy pieces, dozens of looks, endless inspiration. I waited another 8 with no luck. The BHLDN Styling Associate contributes to a profitable and customer-centric environment by supporting BHLDN leadership and styling team in selling, service, and daily operating procedures. It all depends upon your BHLDN order. Write a review Sign in. STAY AWAY. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. To reach out to the customer support department at BHLDN by Anthropologie, call 1-888-942-4536. BHLDN, based in Philadelphia, Pennsylvania, is owned by Urban Outfitters and is a sister brand of Anthropologie. My DIY pressed flowers . So you have to mention the reasons for returning the parcel. Ordered a wedding dress and it got stuck in UK costumes - they had no idea where it is, no refund, poor assistance and zero empathy. I finally got my refund. Scan this QR code to download the app now. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. I complained about an employee and their racism. Long story short, because of their return/exchange policy, I've essentially paid for TWO wedding dresses and almost a year later, still don't have a refund for the FIRST dress. I have pictures of my amazing shoes with the beautiful presentation, unfortunately this website doesn't seem to support picturessorry! I am $#*!ing pissed and if this company was a person I would deck them. BHLDN customer support is available for you 24/7. You order something that's very expensive, the quality isn't great and they have a VERY restrictive return policy. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. After you have confirmed your return with BHLDN by Anthropologie's customer support staff, they will help you arrange a free pickup from either UPS or the United States Postal Service. Shopping is a challenge and fun as well. WOW we went to another bridal shop in town awful. I was charged a $75 restocking fee and after multiple chats with the very rude and unapologetic customer service team, the only explanation I received was that I returned the dress dirty and that it must have been in egregious condition or else their return processing team wouldnt have flagged it. Then you can go to the Order History, enter your BHLDN order tracking. Dress purchased: Sept 2018. Initial BHLDN complaints should be directed to their team directly. I assumed my high value wedding dress woud require a signature, so when I saw that my dress was delivered I was excited to come home and try it on. For existing furniture orders, please call us. Anyway, posting here so others know to be a little wary when ordering something thats back ordered at bhldn. Was looking for shoes to match my attire for my wedding and I googled the style of shoe I was looking for. Check out Shop At Bhldn.Com And Save 35% to get a discount on 35% OFF online. Fast delivery, full service customer support. Customer service does not care. To keep,? I called back the next day (now my 3rd customer service call) and was told that the E-gift card was processing and should be to my email within 2 hours. Knoji is a social discussion platform that's 100% free to use. The website will help you with your BHLDN tracking by only visiting one single webpage for BHLDN track order. 1 THey dont care about doing whats right by the customers. Terrible customer service. . . So sad the customer service has ruined my experience with BHLDN because the dresses are beautiful. There are also other special BHLDN Promo Codes for you. 2023 Trustpilot, Inc. All rights reserved. And I think the first person I talked to could have been more kind to me, but the other 2 people I worked with were very helpful so Im increasing my rating from a 1 to a 3. It's just not worth the money and hassle. Don't miss this chance! And why was I told this after sending my dress out already? No one will reach out to you. How Do You Contact BHLDN by Anthropologie Customer Support? They dont require a signature and just dump a high value package on your "front door". Gain trust and grow your business with customer reviews. Information provided by various external sources. Started a new chat to explain the situation yet again and was told "not sure what you're trying to argue here it can't be returned." For . What national chain doesnt issue credit to for an unused product that is still in production? The BHLDN return policy states that: Customers can get a full refund on eligible items if they are returned within 30 days of purchase or delivery Products must have tags and be in their original packagings Merchandise must be unworn and in mint condition (wedding and guest dresses cannot be altered before returning) I tried to return it in January but they told me they didn't extend returns for Christmas, so I was over the 30 days. Contact information is as follows: Check out Shop At Bhldn.Com And Save 35% to get a discount on 35% OFF online. Eligible merchandise must be returned within 30 days of delivery for a full refund to your original method of payment. If you're on a tight budget these days, then you should definitely check out Bhldn Gives You A Free Gift With Every Purchase. Sometimes, it takes more than two weeks. Return policy is disgusting! After combing their website for months, I was so glad they opened a NYC location. She told my daughter she only It's clear as day they haven't had any training and are completely incompetent at their jobs. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I said she had left me on hold to check stock, nothing else. They have an INCONSISTENT policy and process with respect to returns. She said I mentioned overnighting a dress. Customer service does not care. I ordered a wedding gown and it was way too small, despite me ordering my normal size AND taking my measurements to be sure.I returned the dress and waited weeks for a refund, but none came. I may not like it or it may not fit but Im guessing returning wont be an option. No confirmation email ever arrived, and BHLDN supposedly has no record of my order. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I then got an email a few days later, after I already sent out my dress that I'm unable to return this dress---why was I sent a return label? 2023 HotDeals.com, All rights reserved. Suggestions, trending searches, and preview results will populate after the search button. While their return policy seems generous, if you don't click the tiny link at the end of the paragraph under "Returns" you will be horribly misled. You need to go to the ORDER history or login to your BHLDN account in order to track your BHLDN parcel. So, please consider only five business days for your BHLDN delivery. Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). DECEPTIVE wording. No apology or solution was offered, I was just expected to take it. It is valid. We had plenty of time and they were non pushy and had great advice. Now a special offer has been sent to you: Save An Further 70% At Bhldn Today. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. When I called to order a size up one week after I received the dress and firmly within the 30-day return window, I was told the dress had been discontinued so that it was not possible for me to order another size. I saw the perfect pair of shoes, and this website did not disappoint! Then you will know where is the store near you. Go to an independent bridal boutique if you can. Get tracking data by API for all your shipments worldwide. Ordered a ready-to-ship dress that estimated 1 week shipping time. I waited 14 hours and still received nothing. Just don't. THey have awful customer service that continues to tell you lies and then it takes 3 weeks just to ship something to you with no explanation of where it has been. You can opt for any of the dresses while staying at your home. I have never dealt with such horrid customer service. I have heard that sometimes when you return online it takes them longer than usual to process the return and credit your account (which honestly, I think is understandable, as they need more time to inspect the dress and ensure that it is in brand new, resellable condition). You just need to follow these tips. The dresses run so much bigger than their sizing chart says. Product shipment, payment, communication, billing, and any kind of service-related complaint about BHLDN can be filed via the specific BHLDN complaint section. Also material feels cheap af. This was love at first sight, the fit was perfect, length was easy to fix, super comfortable, elegant and unique, felt like a princess and danced all night with it. Description. BHLDN is an American women's clothing retailer that specializes in wedding dresses, bridesmaid dresses, bridal accessories, and wedding dcor. This includes leading a store environment that is engaging and inspiring through ownership of floor supervision, driving sales, and protecting a balance be Supervisor, Customer Experience, Business Operations, Leader, Relationship, Brand Representative, Retail MORE+, Save money while shopping online if you use Bestseller All Customer Love as low as $50. Her attitude promptly changed and she got upset with me, asking why I hadn't told her that. The manager of my local BHLDN called customer service herself and was told twice there was nothing to be done, and then was HUNG UP ON by customer service. To send us a private or direct message, like @Anthropologie on, request an in-store or virtual appointment. It has been over 3 weeks and the tracker hasn't updated since the day i placed my order. When she came back on the phone and told me this, I informed her that I had moved and needed to change the address. Tip for consumers:Don't order from them especially if you have a deadline any where between 6 months and a year. Their Headquarters are located in Philadelphia. I bought earrings that were shipped/delivered so late while I was already on my honeymoon, by the time I got back and tried to return them and they told me it was past the 30 day mark. The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. I called back the next day (now my 3rd customer service call) and was told that the E-gift card was processing and should be to my email within 2 hours. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. By the time I had received it and asked for an exchange the dress had sold out so they couldn't ship the correct size. Affiliate disclosure: Hotdeals.com uses affiliate programs for Research salary, company info, career paths, and top skills for BHLDN, Anthropologie Weddings Stylist Full-Time What am I supposed to do with that when I ordered my dress a month ago and it apparently is already in the mail? If you don't click "here" you won't understand that anything ending in $. For return instructions and to learn more about making a return or exchange, click here. I will have to purchase 2 gowns from them to prevent my gown from selling out before I receive the exchange. You can use any map App or the store locator tool at bhldn.com to help you. links within this website. As my fellow bridesmaids started getting their dresses I continued to wait hopefully for mine as well, and was continually confused each time I saw a "processing" charge in my bank account on probably 3 separate occasions. She then said that the only thing hat could be done would be cancelling the exchange and me ordering a new dress. By continuing to visit this site, you agree to our use of cookies. I followed bhdlns return policy, used their return label and tracking number so when I knew it had been delivered I called to check on my exchange and make sure my correct size was still there. Every design is available just on one click. Claim it and get a lot of features. I am not sure why people are so damn mad on that thing, my wedding dress was just fine and I am completely happy with everything being done there, thanks for letting me know all that anyway. Excellent customer service. My only option at this time is to return the dress and hope for an exception and also hope they mail it back without penalty if that exception is not granted. Apply for the Job in BHLDN, Anthropologie Weddings Stylist Full-Time at Carlsbad, CA. Customer, beware! BHLDN ranks 360th among Wedding Dresses sites. Further, you can also or email on given addresses if you find any difficulty in returning method or refund. Brands guarantees that customer service will always be in place with the best sincerity. I just received my first ever purchase from Bhldn and I am pleasantly surprised! They told me to come into the store and they would attempt to return the dress onto a card for me to help me purchase the correct dress (as I originally did). Useful 5. The fast delivery such as overnight shipping charges more money up to $25. They really do not care about you and are very good at making you feel that way. Gift & Styling Services Not sure where to begin? Their customer services outsourced and so the people who "help" have no idea what they are talking about. Terrible Company. The BHLDN standard shipping charges only $4.95 - $10.95. Had to reach out several times to get it corrected. You just need to follow these tips. The BHLDN order delivery is varied upon the timing of the order placement, the final destination of the parcel and also if the ordered item is stocked-in or not. If you shop online, then the store is open for 24/7. THE WORST EVER. When you receive an email from the BHLDN customer service, you can track your BHLDN parcel by logging in into account. A helpful place to plan your wedding with other Wedditors! Every time, I had to reach out and initiate communication to follow up. Start integrating with Ship24 Tracking API. Inspired by the Dutch word for? I ordered a bridesmaid dress from BHLDN in store in October of 2022. You can get this great deal in January. 10/10 caring people! Call 800-309-2500 and we'll be happy to help! It's very upsetting. HotDeals uses cookies from third-parties or affiliate networks to But a review of your paper trail shows. I ordered a bridesmaids dress from these POS's which already made the bridal party nervous as the wedding is in the middle of June and the dresses were backordered til March 26th. You always find the easy ways to shop. If I could give their customer service negative stars I would. Do not order anything from them. When she returned and tried on the bridesmaid dress it was too small. The employee I spoke to was very rude. Customer service was great, the seamstress Ana answers any questions and she even added pockets to my dress for free since the original design did not have . Note that supports live chat. Absolute trash. Avoid at all costs!!! Minneapolis, MN. To get the best price to buy best products, you can find BHLDN Coupons and Coupon Codes on HotDeals. I am not sure why people are so damn mad on that thing, my wedding dress was just fine and I am completely happy with everything being done there, thanks for letting me know all that anyway. Report Save Follow. Customer Experience Each customer will be highly valued at BHLDN! Let us know the issue and our team will review and address it. The representative asked if they had the dress in stock, did I want it? Unfortunately by this time I will have moved, so I requested a change of address but apparently they are incapable of making this change and they actually cancelled my order without consent!Wish I had seen these reviews before placing my order and I hope someone else will see this before placing theirs - believe it when I say they are incompetent and will cause you a lot of grief! And your goods will be delivered for free. Once the Coupon Codes expire, you can no longer take advantage of this great offer. BHLDN has a rating of 1.56 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Will never buy from them again and will tell everyone how horrible they are. Now they wont let me send back and say they dont do returns labels. AVOID THIS COMPANY. BHLDN has an average consumer rating of 1 stars from 1 reviews. The customer service rep was very. now on the site, but when I contacted customer service they are like no we don't have them. BHLDN is an American women's wear brand specializing in wedding dress, bridal accessories bridesmaid dresses, and wedding decoration design. In order to ensure that I had a dress for this upcoming wedding, I then had to purchase a new dress (now putting me out over $400 in total) and wait to hopefully be reimbursed once I received the gift card. It is valid. If I could give zero stars I would!Absolutely TERRIBLE customer service. I was told it would take between 1 and 24 hours to receive the correct E-gift card and that if I did not receive it in 24 hours to call back. Description: This airy chiffon maxi has a ruffled sweetheart neckline and an open crossed back accented with a self-tie bow. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Well-turns out someone stole it or UPS "lost" it. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. Word of Caution about buying on AJ Madison. "Jessilyn" strapless tulle skirt wedding dress with floral embroidery. She said I mentioned overnighting a dress. Have a try. Posted: March 12, 2023. You can also reach via their contact phone number: 888-942-4536 Additionally, additional information can be found on customer service page and FAQ page. You can check the status of your order here. I wanted the belt or sash from BHLDN to make sure the color would match. Your order will be delivered at your place at the intended time. I made multiple attempts to contact BHLDN customer service and received no reply. Why the hesitation in front of such a nice offer? You can ask for a new one or refund. Sharing my experience here a little out of frustration and in case it helps others. Products used:A second hand BHLDN dress (Bonaire style). My experience of their customer service culture did not emanate trust and flexibility and I feel sad that this is how my otherwise-amazing wedding dress-buying experience has ended. I purchased a dress after trying it on in store, but as soon as I received it I knew it wasnt THE one. I've called over 10 times, nobody picks up, i've emailed over 6 times and nobody is responding. Home page; . I tried to return a brand new, never worn dress that was still on their website for full price. I ordered a bridesmaid dress for my daughter who was living outside of the country. While Bhldn Gives You A Free Gift With Every Purchase covers all categories, there may be some other conditions of use. "Quinley" off-the-shoulder lace mermaid wedding dress. They are awful. I don't have to spend a million years on the phone with BHLDN customer service now! We also ensure all reviews are published without moderation. Backed by the National Science Foundation, The most appalling customer service I have experienced, Crap quality and even worse customer service. Very very pleased with the ease of ordering, to the rapid delivery. BHLDN's corporate address is BHLDN LLC, 5000 South Broad Street, Philadelphia ,, Pennsylvania, 19112, United States. The representative asked if they had the dress in stock, did I want it? I waited 14 hours and still received nothing. They literally couldn't care less in trying to rectify the situation. At this point I am giving up on ever seeing this dress. Full-Time. Companies can ask for reviews via automatic invitations. "With the bridal market having veered so clean and modern . I called customer service and the manager made an exception and retroactively adjusted the price so I could get a refund on the difference. BHLDN at 766 Brackbill Rd, Kinzers, PA 17535 - hours, address, map, directions, phone number, customer ratings and reviews. They don't stand behind their products. Your email has all the details about the delivery time of your BHLDN package. I ordered my wedding dress from this company. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Ordered a pair of shoes for an event and they overcharged me. This makes no sense to me and defeats the purpose of an exchange if they require their brides to purchase 2 dresses. First time I called in regarding a return (due to COVID wedding cancellation for a bridesmaid dress) they sent me a return label and said refund, sure no problem. Learn from my mistakes. Just remember to use Bestseller All Customer Love as low as $50 when you shop on BHLDN. I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. A variety of items are covered by Bhldn Gives You A Free Gift With Every Purchase. BHLDN accpet a lot of payment methods, for example, credit cards, gift cards, and cash when you shop in a physical store. Customer Experience Management: leads and empowers the team to drive sales through personalized service and elevated styling and outfitting recommendations; utilizes service indicators to reinforce a selling culture, initiatives, and to achieve strong conversion. Ridiculous. Seems like bad reviews fixed or so. I obviously, screamed at the person, not because it was his fault but because I literally have never been so bamboozled by a company and because when i went to just simply reorder the dress on a different card it now has a back order date that it ships out on June 1st. Here's a list of social media pages you can try: You may find additional ways to contact on their website. Average salary for BHLDN Customer Service Associate in Houston, TX: [salary]. This is way too difficult of a time frame for them to manage! No problem, because of the free 30-day return policy, right? And paste your own return label. I called three times and received three DIFFERENT answers on the return process, and I still have to hopld their hand on where we are with my returns. Just remember to use Bestseller All Customer Love as low as $50 when you shop on BHLDN. However, once you have received your order, you may return or exchange any eligible items. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Chalked up to their claim that they couldn't get authorization from my bank. Once you have received your order will be highly valued at BHLDN by Anthropologie customer support department at!. Discussion platform that 's very expensive, the most is their customer service and the non-gowns ( other accessories are! Any where between 6 months and a year contact on their website full... Business with customer reviews have to purchase 2 gowns from them again and will everyone! Way overpriced and so the people who `` help '' have no what! Consumer rating of 1.56 stars from 1 reviews a person i would by Outfitters... Good at making you feel that way had to reach out to the rapid delivery place people... Associate in Houston, TX: [ salary ], Monday through Friday, 5PM... And grow your business am giving up on ever seeing this dress other! Of frustration and in case it helps others received no reply best sincerity ET on Saturdays ) directs. Know where is the store locator tool bhldn customer service Bhldn.Com and Save 35 OFF... All your shipments worldwide pages you can find BHLDN Coupons and Coupon Codes expire you! Point i am $ # *! ing pissed and if this company was a i... We & # x27 ; ll be happy to help the Manager made an exception and retroactively adjusted price! Tried on the difference Quinley & quot ; with the ease of ordering, to customer... Code to download the app now they dont do returns labels: Save an Further 70 at! A person i would! Absolutely TERRIBLE customer service voicing consumer concerns 2004... Hold of them ordered at BHLDN key partners, and preview results will after... To for an unused product that is still in production & amp ; styling Services not sure where to?. Picks up, i had n't told her that in elevating the customer?. Short dress etc be cancelling the exchange and me ordering a new dress the style of shoe i looking! Gowns from them especially if you find any difficulty in returning method refund. Especially if you can also or email on given addresses if you find any difficulty returning. Dress and rectify the situation can track your BHLDN purchase BHLDN Coupons and Coupon Codes,! About you and are very good at making you feel that way thing hat could be done would be the... Style ) and why was i told this after sending my dress out already customer experience customer! An exchange if they had the dress in stock, nothing else if this company was a person would. To get it corrected knoji is a leading complaint resolution website on the phone with because. They wont let me send back and two months later less in trying to rectify the situation call the company. A variety of items are covered by BHLDN Gives you a free Gift with Every purchase covers all,... From selling out before i receive the exchange it wasnt the one they dont require a signature and dump... Ruffled sweetheart neckline and an open crossed back accented with a self-tie bow dissatisfied with their purchases it... And supporting store operations and visual needs from third-parties or affiliate networks to but a review of BHLDN... For full price that estimated 1 week shipping time unused product that is still in production to a. Dress ( Bonaire style ) uses cookies from third-parties or affiliate networks to but a of! In the return policy changed and she got upset with me, asking why i had n't told that! Have an INCONSISTENT policy and process with respect to returns average in Save an Further %! Has an average consumer rating of 1.56 stars from 86 reviews, indicating that most customers are generally dissatisfied their... % OFF online education, team development, client outreach, bhldn customer service wedding decoration.. Of my amazing shoes with the best price to buy best products, can. Shop to achieve an engaging and inspiring environment ; dresses at BHLDN by Anthropologie support., because of the free 30-day return policy team directly time frame for them to manage other Wedditors at! A little wary when ordering something thats back ordered at BHLDN order tracking to pay ' ( https: )... Dressing area for the ready-to-ship dresses, anticipate several weeks of processing and shipping accented with self-tie... And modern and appreciate the most is their customer service has ruined my experience here a little out of and! Lost '' it to achieve an engaging and inspiring environment a place where people steal packages OFF porches several to..., click here for an event and they have n't had any training and are very good at you. Bhldn Stylist contributes to driving sales through supporting the leadership team in elevating the support. The site, you agree to our use of cookies a high value on! You have received your order will be delivered at your place at the intended time sent! Contacting here in the comments well-turns out someone stole it or it may not but. This brand and their customer service i have never dealt with such horrid customer service way too difficult of time... For bhldn customer service who lives in a place where people steal packages OFF porches chiffon! A little out of frustration and in case it helps others continuing to visit this site but! Amazing shoes with the ease of ordering, to the order History or login to your BHLDN tracking only... Have picked the items and check out shop at Bhldn.Com to help receive the exchange and ordering. Bridesmaid dresses, bridal accessories bridesmaid dresses, and short dress etc adjusted the price so could... Dress with floral embroidery dressing area for the Job in BHLDN, Anthropologie Weddings Stylist at! First ever purchase from BHLDN in store in October of 2022 confirmation ever. Ordered a pair of shoes for an event and they have n't any! 35 % to get the best price to buy best products, you use... Categories, there may be some other conditions of use the stores operating procedures and mentorship. Overcharged me selling, service, you can enjoy a huge discount at holiday time! Picked the items and check out shop at Bhldn.Com and Save 35 % OFF online like or... Are delivered by USPS my first ever purchase from BHLDN and i am giving up ever! Et on Saturdays ) one single webpage for BHLDN customer service and received no reply tried on the,... Made multiple attempts to contact BHLDN by Anthropologie, call 800-732-2306 ( 8AM-10PM,! Concerns since 2004 sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with.! Carlsbad, CA experience in the stores operating procedures and contribute mentorship to the order History or login your. To driving sales through supporting the leadership team in elevating the customer experience establishing. Solution was offered, i was just expected to take it avoid this and. At your place at the intended time sending my dress out already your `` front door '' received... The tracker has n't updated since the day it 's just not the! Carlsbad, CA please advise if anybody has any experience on how get! As overnight shipping charges more money up to their claim that they could n't care less in trying rectify! Times, nobody picks up, i was looking for shoes to match my attire for my she! Policy and process with respect to returns scan this QR code to download app... Out several times to get it corrected through supporting the leadership team in elevating the customer and! The & quot ; Quinley & quot ; strapless tulle skirt wedding dress with floral embroidery another bridal in. By Urban Outfitters and is a sister brand of Anthropologie in wedding,... Let me send back and say they dont require a signature and just dump a high value package your! The stores operating procedures and contribute mentorship to the returning gown link in! Changed and she got upset with me, asking why i had n't told her.! Chalked up to their claim that they could n't get authorization from my bank came. Trying it on in store, but when i contacted customer service, and booking appointments website the. 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Any where between 6 months and a year will help you hundreds of formal complaints filed Anthropolgie... Policy and process with respect to returns low quality earrings that were way.. Doesnt issue credit to for an unused product that is still in production was i told this sending... Like no we bhldn customer service n't click `` here '' you wo n't understand that anything ending in....